Return & Refund Policy
At Nordic Runs, we stand behind every product we sell. If something isn’t quite right, we’re here to help you.
30-Day Returns
You have 30 days from the date of delivery to request a return. To be eligible, your itemmust be:
- Unworn and unused
- In original condition
- With all tags attached
- In original packaging
- Accompanied by proof of purchase
To start a return, simply email us at hello@nordicruns.com.
Please note: Returns must be approved before sending. Items returned without prior authorization will not be accepted.
Return address:
Nordic Runs WarehouseVana-Narva mnt 30, 74114 Maardu
Once approved, we’ll send you clear instructions on how to proceed.
Damaged, Defective or Incorrect Items
We recommend checking your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately at hello@nordicruns.com. We’ll make it right as quickly as possible.
Exchanges
Need a different size or product?
The fastest way is to:
- Request a return for your current item
- Place a new order for the desired item
This ensures you get what you need without delays.
EU 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Conditions apply:
- Items must be unused and in original condition
- Tags and packaging must be intact
- Proof of purchase is required
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.
If approved:
- Your refund will be issued to your original payment method
- Processing time: up to 10 business days
Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at hello@nordicruns.com.
Need Help?
Questions? We’re here for you.